Refund policy

Refund & Return Policy

At HK Collection, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

  • You can request a return within 7 days of receiving your order.

  • Items must be unworn, unused, and in their original packaging with all tags attached.

  • Sale items or final clearance items cannot be returned.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

  • If you received a defective or incorrect item, please contact us within 7 days of delivery.

  • We will replace the item free of charge.

  • How to Return

    1. Contact our customer support at [your email/contact info] to initiate a return.

    2. Pack the item securely in its original packaging.

    3. Ship it back to the address provided by our support team.

    Thank you for shopping with HK Collection. We appreciate your trust and aim to provide you with a smooth and reliable return experience.